How can I verify my Viva Wallet account?


The verification process can be carried out through your computer or Viva Wallet mobile app. Please sign into your account, click on the link provided in the notification appearing on your account dashboard, and then follow the directions provided. 

  • Please choose the issuing country and select the type of the verification document you wish to upload.  
  • Photograph both sides of the document and upload on the respective field.*        
  • Take a photo of yourself (selfie type) and upload on the respective field.      
  • Finally, upload a photo or a PDF file which proves your VAT no. 

*All four corners of your passport must be visible, and you will need to upload both sides of your driver’s license.  

The photos go under quality review, and the verification process starts. You will be informed in a few minutes about the verification process outcome.