I did not manage to complete the verification process. Why?

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If you did not manage to complete the verification process, please make sure you check the following: 

  • The verification document you uploaded has not expired. 
  • The photo of the document is bright, clear, and with no reflections making the document hard to read. 
  • The whole of the document’s details are visible within the photo provided. 
  • Your ‘selfie’ is bright and clear enough for your face to be seen. 
  • You looked directly into the camera. 
  • There are no other faces in the photo, only your own. 
  • You are not wearing sunglasses or a hat.