If you did not manage to complete the verification process, please make sure you check the following:
- The verification document you uploaded has not expired.
- The photo of the document is bright, clear, and with no reflections making the document hard to read.
- The whole of the document’s details are visible within the photo provided.
- Your ‘selfie’ is bright and clear enough for your face to be seen.
- You looked directly into the camera.
- There are no other faces in the photo, only your own.
- You are not wearing sunglasses or a hat.