What is a 'Blocked' transaction?

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Viva Payments provides a completely secure trading environment for all its customers through strict compliance with all guidelines and regulations imposed by international organisations.

If a transaction is not executed, due to these regulations, you will receive notification.

The fact that a single transaction cannot be executed does not mean there is a problem with your account. If you wish to learn more about a transaction that was not approved, please contact us at merchants@vivawallet.com