How can I prevent disputes?


There are some simple steps you can take to prevent your customers from disputing transactions:

 Make sure you use the description field correctly for every item charged. This always appears on every receipt that customers receive for each item charged
 Keep your customers informed about your company's return policy and post relevant information on your website
 Provide as much accurate information as possible about the delivery procedures for your products or services
 Always make a contact phone number available to allow customers to contact you about any problems they may encounter, in order to provide them with the necessary clarifications
Always ensure that you keep as complete a record as possible, supported by documentary evidence of executed transactions in a way that demonstrates the validity of the transaction and the card holder's consent to the charge, so that you are prepared in the event of any dispute raised by a customer