I want to cancel a transfer

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If the transfer order is issued in favour of a Wallet (personal/business) or a card, then it cannot be cancelled. However, if the order has been issued in favour of an IBAN (bank account) and is still pending, we can cancel the order. From the "My Viva Wallet" field -> Banking Orders -> Find the order and then select "Cancel". If the "Cancel" option is not shown, you will not be able to complete the corresponding action.