If you are attempting the video call, make sure that the internet connection is sufficient to complete the process. If you have completed the process and are awaiting the results of your identity authentication in order to enjoy the privileges of your Viva Wallet account, please note that this may take up to an hour after the video call is complete. If, however, the authentication process was unsuccessful, you will need to repeat it. If you are trying to upload the necessary documents through the account management interface, please make sure that they are in the accepted format and that you have uploaded one document for each field. We remind you that you must be over 18 years old.