How can I prevent disputes?


The following actions can help you reduce the risk of disputed transactions by your customers:

  • Make sure that you fill in correctly the friendly description field for every charge. This description is always included in payment receipts received by customers.
  • Have a transparent return and refund policy and make it easy for your customers to locate on your website.
  • Always try to provide accurate delivery times for your products and services, and keep customers updated throughout the process. If possible, use online tracking and delivery confirmation.
  • Post customer service contact information prominently and respond to customer inquiries quickly. 

It is important to keep updated transactions record in order to be able to provide all necessary documentation in a dispute case.