What is a 'Blocked' transaction?

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In order to establish a safe environment for all of our clients, Viva Payments works under a strict set of rules and international guidelines applicable to the payments industry.

Sometimes, such rules may impose a 'block' to the processing of a specific card transaction and you will be notified whenever this happens.

This is normal and does not indicate a malfunction of your account.  In case you have received an email notification for a blocked transaction, you may contact support@vivawallet.com so as to receive further information about the incident.